Serving Pinal County including Arizona City, Grande Valley Ranch, North & East Casa Grande, Maricopa, Mountain View Estates, Toltec, Eloy, Coolidge, Florence, Florence Gardens, Caliente, Picacho and Picacho Peak
FibAire OpticSM Broadband Internet Service
Toll Free: 866-701-3278
     
 
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Frequently Asked Questions (FAQs)
 
 


When I install AZCI.net Broadband, will AZCI.net provide all of my ISP services?
That is correct!  AZCI.net is a full service ISP.  We provide your email, web and domain hosting, broadband bandwidth and Hi Speed access!  Most importantly, we provide you with toll free 12 x 7 x 365 support!
 


What about my Email Address? Azci.net provides web based email service, hosted by Google. Contact us at info@azci.net or 866-701-FAST (3278) to create your email account. 


How does AZCI.net connect to my computer?
AZCI.
net installs a small antenna on the roof or sidewall of your home or office.  We run a CAT 5 cable from the antenna through a 3/8" hole that we drill through the wall of your building (and seal afterwards) into the room where your computer is located.  Our cable attaches to the LAN (Ethernet) port in your computer. If your computer does not have a LAN port, we can add one for you for the nominal price of $39.95 parts and labor included
 


What if I have more than one computer?
If you have more than one computer, you will need a router to divide the Internet connection that we provide you and share it with all of your computers.  There are two types of routers; One is a wired router used to connect multiple computers with Ethernet cables; and the other is a wireless router which can connect up to four computers with Ethernet cables and up to 249 computers with wireless network adapters.  USB Wireless network adapters are the easiest to install and work with desktops, towers and laptops.  We currently recommend the Dlink Wireless G family of routers and the Dlink Wireless G family of USB Network Adapters.  For most installations, the lowest priced router model, WBR-1310 is sufficient.  But, if you have to penetrate more than 4 sheets of sheetrock, from your router to computer, you should consider the Dlink Wireless N family of routers and USB Network adapters.  Once you have the equipment, you can call us to install it all for a nominal $40.00.

What should I do if my Internet connection stops working?
In southern Arizona, our electricity often "bumps" and has transient spikes.  These power fluctuations can sometimes "confuse" power supplies in your computer, routers and our antenna.  The first "self help" drill that you can perform is to 1) Shut off your computer; 2) Remove the power cord from your router for 10 seconds and then plug it back in; 3) Remove the power cord feeding our power supply (48v, 24v or 12v) for 10 seconds then plug it back in. Wait 60 seconds. Power up your computer and then try your Internet connection. If you are still experiencing trouble call our support line at
1-866-701-FAST (3278).


Can I "game" on AZCI.net broadband?
You bet!  Our latency is less than 10ms end to end and back.  Combined with our fast up and down speeds, you've got a world-class gaming platform!
 


Can I use Peer to Peer and File Sharing on AZCI.net?
Peer to Peer and File Sharing turn your computer into a server, from which hundreds of people out on the Internet can upload.  AZCI.net does not permit servers on our wireless connections because excessive uploading by untold numbers of non-AZCI.net subscribers around the world causes excessive traffic on our network which reduces the performance that our loyal paying subscribers receive. You may download files (1 stream at a time) as you see fit, but you may not enable file uploading from your computer, which turns your computer into a server. For information call 866-701-FAST(3278).
 


Can I mount an antenna even if my landlord tells me I can't?
Your landlord or HOA is telling you that you can't mount our antenna?...Not so fast, Abernathy...Read On!

FCC Rules
The FCC has passed rules that grant tenants and home owners certain rights that permit them to mount wireless antennae to send and receive wireless communication. You can download the entire rule by clicking HERE!

But, in a nutshell, here are the rules:

  • If you are a single family homeowner, you can mount the antenna on you home anywhere you wish. HOA, local, County and State regulations to the contrary are prohibited.
  • If you are a tenant in an apartment or a resident in a condominium, you are permitted to mount the antennae on any privately owned space or common area to which you have exclusive access. So, the wall on your deck works, for instance. You must submit the permission forms that your landlord or HOA demands for such matters and they must approve your request.

But, don't rely on this excerpt. Download the rules and read them for yourself. Then, place your order for AZCI.net Broadband service!
 



My computer has become slow and so has my connection. What can I do to restore my speed?
Computer hardware, software, viruses and spyware can all interact to slow down your computer. Download our White Paper on Computer Speed and follow the instructions to make your computer as fast as possible.


I'm a Snowbird. Can I put my account on Vacation Hold during my absence?
Yes! We do indeed offer a "Vacation Hold" program for Snowbirds. You may call when you are ready to depart Arizona and place your account on hold. There is a $25 service charge to disconnect and reconnect which is assessed when you call. While you are gone, there will be no service billings on your account. Please call us at least 2 weeks before your arrival to avoid long waiting times for your reactivation.