Terms: Here are the terms of our house call program.  They are designed to help us help you and keep the process under control for both of us.  When you're computer is broken, it can be broken for many possible reasons:

• Hardware. Hardware consists of your computer's Motherboard, RAM memory, I/O cards, Disk Drives or Power Supply.  Sometimes, hardware doesn't just become broken and inoperative. It can work for a few minutes, fail for a few minutes and repeat this fail / work scenario for days, weeks or months.
   
• Software. Let's face it.  You can buy or download software as fast and as often as you want.  Each piece of software is developed by a different individual or organization.  Rarely do they talk to each other or test their software against the thousands of other products that may coexist in your computer.  Consequently, many times, installing a particular piece of software can render some or many other software items on your computer inoperative.  Of particular notice are FIREWALL and AntiVirus Software products.  Products like Norton, McAfee, Zone Alarm and many others.
   
• Methodology.  If your problem is software that does not run, the very best counsel that we can offer you is to let us try to fix it. If we can't, then remove it. If that doesn't work and you are running an OS with a "restore point", restore to a prior working level.  And if that doesn't fix it, reinstall your OS with a clean install.

When you request our On-Site Support, we will come to your location and assess your situation for a flat fee of $75.00 (residential), $95.00 (commercial) for the first one (1) hour.  During that hour, we will study your problem and attempt to fix it if it can be fixed as quickly as 1 hour.  If we cannot fix your problem in the first hour, we will then seek your permission to continue for up to the next two (2) hours at our respective rate  (residential) $85.00 (commercial) per hour.  If we cannot fix the problem in this amount of time, we will recommend that you reload your version of Windows and apply all of the currently recommended Windows Updates.  We will tell you how to save local data that you have put on the system and give you general guidance how to reload and update your OS.  We will then leave unless you request that we stay.  Once you have completed that project, if you wish us to return to assist you in restoring the application software, we will do so on an hour by hour basis until you dismiss us at a rate of $65.00 (residential) $85.00 (commercial) per hour.

Payment: A credit card must be provided at the time that you engage our onsite support service.  By asking us to send a technician on site, you agree to pay us up to $195.00 (residential) or $255 (Commercial) for the three hours that we have described above.  If you ask us to return after you restore your operating system, you agree to pay us on an hour by hour basis until you dismiss us.  We, in turn, will do everything within our technical capability to get you up and running as quickly as possible.

Summary: We know that paying for consulting engineering services on an hourly basis is expensive both for you and for us.  We give you our solemn promise that we will work as quickly and as efficiently as possible to get you up and running with the least amount of billable hourly time as possible.