World class
technical support for your connection and your
PC
12 x 7 x 365 toll free access
Live US based, highly skilled support techs
(8am-8pm)
Free support for your computer connection and your access link
Fee support for applications and usage
training
Same or
Next day onsite service when required
Remote Control PC Support: if you are
instructed
Self-Help before you call:
Problem: Browser doesn't open the
selected page
Solution - Power: First, unplug
the power brick that feeds the white
triangular power injection module from
the wall for 5
seconds. Then, plug it back in. Verify
that the RED led showing Power ON is
lighted. If not, your power brick is
not working. Check the outlet or power strip you are using with a lamp to
assure you have power and that a circuit
breaker or fuse is not tripped or
blown. if the LED is on, wait 60
seconds. Close and reopen your browser.
Also check that the green LED is lighted
on the power injection module. If it is
not, recheck the thin black cable from
the power brick and that it is firmly
plugged into the power injection module.
Solution - Ethernet cables:
First, look at the white triangular
power injection module. Note the
embossed plastic lettering that says "P+Data
Out" and "Data In". The dark gray
cable from the wall should be plugged
into "P+Data Out" and the lighted gray
cable should be plugged into "Data In".
Now, remove the cable from "P+Data Out"
by squeezing the tab and pulling out
gently. Now, push the cable back
into "P+Data Out" until you hear or fell
the "click". Now do the same with
the cable from "Data In". Then,
wait about 70 seconds and try your
Internet connection again.
Solution - Ethernet connection:
First, look at the place on your
computer where the Ethernet cable that
runs from the
power injection module connects to your Ethernet
adapter. Many adapters have LEDs that
show LINK and ACTivity.
If you have the LEDs and the LINK is not
lighted, please remove and reinsert the
Ethernet cable at the power injector
"Data In" port and
at your adapter. There are two Ethernet
jacks: one is marked "Power+Data
Out" - the cable from our equipment
coming from the wall plate goes in
there; "Data In" - the cable from your
computer or router goes in here. You
should hear a positive CLICK when it is
properly inserted and you should not be
able to pull it out of the connector.
If you still have no lighted LINK LED,
there may be a problem with either your
Ethernet adapter or the Ethernet port in
the AZCI.NET equipment located outside
your building. Call or E-mail support
now.
Solution - Ethernet connection
disabled: Click start, control
panel, network connections and look for
the Local Area Connection icon. Not
there, make sure you have clicked on
Network Connections. Still not
there? Your Ethernet Adapter is
not working or Windows software is
misconfigured. Give us a call to
schedule onsite support. Does your
Local Area Connection say "Disabled".
Then double click it with the left-mouse
button. You should now be able to
get on the Internet.
Solution - IP addresses lost:
Perhaps you reinstalled Windows or
TCP/IP or a new network card. If
your antenna was installed prior to
February, 2007, and the service is
connected directly to your computer and
not a router or switch, you require a
static IP address in your Local Area
Connection Icon. To verify whether
or not you have a correct IP addres,
click Start, Run, and in the box type "cmd"
or "command" without the quotes "".
Click OK. In the black box
(command prompt) type "ipconfig" without
the quotes. Press Enter. If
your IP address is 0.0.0.0 or begins
with 169. you do not have a valid IP
address. If your IP address begins
with 10. you probably have a correct IP
address, provided that the rest of it is
correct. A tech can verify that. I
your IP address is invalid, find the
papers that your AZCI.net technician
left with you during his last visit.
Your 10.x.x.x IP address will be listed
on the paper. To install it, click
on the local area connection Icon, click
properties, highlight the Internet
Protocol(TCP/IP) and click Properties to
the lower right. Select "Use the
following IP Address:" and put the IP
Address, Subnet mask and Default Gateway
addresses in. Then click on Use
the following DNS Server Addresses: and
put the two DNS addresses on the paper
in the their respective locations. Click
OK or Save all of the way out back to
the desktop. Now, open your
Internet explorer. You should have
access.
Solution - Your Switch, Hub or
Router: Your PC is not connected
directly to our power insertion module.
Instead, you have added an Ethernet hub,
switch, router, firewall or VPN box
between your computer and the power
injector. If you cannot get support from
the manufacturer's support team, you may call
us! We'll be glad to help on
a billable service call basis. Our
hourly rate is $65.00 (Residential) and
$85 (Commercial). Our team will do its
best to resolve the problem. If they
cannot solve the problem over the phone,
you may elect On Site Support.
To learn more about online service and
initiate this option, click HERE!
Problem: Your computer has become
slow. So has your Internet connection.
Solution - Identify and remove
viruses, Trojan horses and Spyware:
Unbeknownst to you, while you innocently
browse certain web sites, viruses,
Trojan horses and Spyware invade your
computer. These invaders then proceed
to mess up your software and consume
your computer's resources, making it
crash or run extremely slowly. There
are solutions and they are spelled out
in detail in this
AZCI.net White Paper. Please
download it and focus on the solutions
documented therein. You might also be
interested in this
article on Spyware.
