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AZCI.net is dedicated to providing you with the
fastest, best quality, Hi Speed Internet service
available. Your satisfaction is our primary
mission and we guarantee it. |
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Lowest Price for Service Level Guarantee |
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AZCI.net
guarantees that your price for a given level of
service will be equal to or less than any
competitive service available at your service
location. If you receive an offer for a
service level which can actually be installed at
a lower price than AZCI.net, we will beat the
competitive offer by 10% per month as long as
you remain an AZCI.net customer or until you
choose a different service level at which we are
the lowest priced provider available at your
service location. |
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Guaranteed Installation Service Level |
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AZCI.net
guarantees that your connection will be
installed and tested to meet our exacting
standards of less than 3% packet loss and less
than 100ms latency. If the installed connection
does not meet these standards, you will be
offered the option of accepting the service, if
you find it satisfactory, or we will remove the
service and will NOT charge you one penny. Note:
Satellite Internet has thousands of customers
who tolerate 750ms of latency and 10-20% packet
loss. So, our guarantee is really generous and
gives you a lot of "head room" for acceptance. |
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Ongoing Satisfaction Guarantee |
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If the quality
of your connection deteriorates, upon receipt of
your service request, network operations will
test and repair your connection at no cost to
you. If an on site service call is required, it
will be provided at no additional charge to you
as well. If you are not completely satisfied,
you may terminate your service with AZCI.net
effective the end of the current service month
with no further obligation. |
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Service Level Guarantee |
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If a temporary
outage occurs lasting longer than 4 hours,
caused by failure of our equipment, our circuits
or our upstream providers (acts of God and
nature not included), you may request a service
outage credit which will be applied to your next
month's service bill. Credits are calculated on
the basis of 4 hour intervals as 1/180 of your
monthly fee per each 4 hour interval or fraction
thereof.
Example: You pay $49.95 per month for your
service and you experience a 6 hour outage. You
may request a service outage credit and your
account will be credited $0.28 per four hour
interval or 2 intervals in this case, totaling
$0.56 |
