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AZCI.net is dedicated to providing
you with the fastest, best quality, Hi Speed
Internet service available. Your
satisfaction is our primary mission and we
guarantee it. |
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Lowest Price for Service Level Guarantee |
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AZCI.net guarantees that your price
for a given level of service will be
equal to or less than
any competitive service available at your
service location. If you receive an offer
for a service level which can actually be
installed at a lower price than
AZCI.net, we
will beat the competitive offer by 10% per
month as long as you remain an
AZCI.net
customer or until you choose a different
service level at which we are the lowest
priced provider available at your service
location. |
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Guaranteed Installation Service Level |
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AZCI.net guarantees that your
connection will be installed and tested to
meet our exacting standards of less than 2%
packet loss and less than 100ms latency. If
the installed connection does not meet or
exceed these
standards, you will be offered the option of
accepting the service, if you find it
satisfactory, or we will remove the service
and will NOT charge you one penny. Note:
Satellite Internet has thousands of
customers who tolerate 750ms of latency and
10-20% packet loss. So, our guarantee is
really generous and gives you a lot of "head
room" for acceptance. |
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Ongoing Satisfaction Guarantee |
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If the quality of your connection
deteriorates, upon receipt of your service
request, network operations will test and
repair your connection at no cost to you.
If an on site service call is required, it
will be provided at no additional charge to
you as well. If you are not completely
satisfied, you may terminate your service
with
AZCI.net effective the end of the
current service month with no further
obligation. |
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Service Level Guarantee |
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If a temporary outage occurs lasting longer
than 4 hours, caused by failure of our
equipment, our circuits or our upstream
providers (acts of God and nature not
included), you may request a service outage
credit which will be applied to your next
month's service bill. Credits are
calculated on the basis of 4 hour intervals
as 1/180 of your monthly fee per each 4 hour
interval or fraction thereof.
Example: You pay $49.95 per month for
your service and you experience a 6 hour
outage. You may request a service outage
credit and your account will be credited
$0.28 per four hour interval or 2 intervals
in this case, totaling $0.56 |
